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Frequently Asked Questions

Personalised Gift Certificates

Yes, absolutely.  You can nominate a specific value or select an experience or destination for someone special.  You’re even welcome to leave it completely open for the recipient to decide which experience interests them.  At the end of the day, all options offer complete flexibility and can be transferred between any of our luxury experiences across the country.

Gift certificates are emailed as a high-resolution PDF which print beautifully.  This ensures that you don’t have to wait for the post!

We only require a deposit payment and never ask for the full amount in advance.   The recipient will never know and you’re welcome to finalise any remaining balance up to a week before the actual event.  This just provides more flexibility!

Indefinitely.  We always honour gift certificates so there’s never an expiration date for our customers.  We’re constantly designing and introducing new luxury experiences annually and will always honour the initial value of the certificate towards any future event.

Yes, you’re welcome to nominate any specific value.  The minimum amount is normally $500, which is equivalent to the deposit required for most of our luxury driving experiences across Australia.

Yes, absolutely.  Part of the fun is deciding which destination and experience most interests you and your partner, so take your time!  We can create a gift certificate that is completely ‘open’ so that you can confirm your preference when convenient.

Driving

All of our events are ‘self-drive’ experiences for two persons and there are no instructors in the car with you.  You are guided by a lead vehicle driven by your hosts who provide personal instruction and support via two-way radios throughout the drive.

We’ve designed some incredible driving routes for you and your partner to enjoy in many different regional destinations. There’s no better way to see the countryside than from behind the wheel of a luxury supercar!

We entice all our customers to slip behind the wheel and provide almost equivalent opportunities for each couple or pair to share the drive throughout the journey.  Of course, the decision is completely yours to decide during the event. 

You must be at least 25 years old and have held a valid drivers license for at least three years.

For safety and insurance purposes, you must be at least 18 years old to be a passenger. We are always happy to entertain children who would like to sit in the cars and have their photos taken, of course!

All of our supercars are ‘semi-automatic’ in the sense that they are equipped with a ‘paddle-shift’ mechanism rather than a traditional ‘H-pattern’ manual transmission.  There is a clutch and sometimes two, but no physical clutch pedal; the car handles this entire operation and you simply ‘flick’ a paddle to change gear.  It’s easy!

Absolutely, providing you’re not over 26 weeks into your pregnancy.

Supercars

The new Ferrari F8 Tributo and Lamborghini Huracán EVO are definitely included as part of our stable of different supercars.

Considering that we guarantee the inclusion of a brand new Ferrari F8 Tributo and Lamborghini Huracán EVO, the complete stable for each event will always remain a surprise until the day.  This ensures that we have the flexibility to continually purchase new supercars when convenient throughout the year from a range of marques such as McLaren, Maserati, Aston Martin just to name a few.

Insurance

It’s not in our interest to ask our customers for a security deposit or bond – it’s simply not our style. 

Comprehensive vehicle insurance is included on the provision that a maximum ‘at-fault’ insurance-excess of A$15,000 applies to the driver.  This may be halved to A$7,500 via an upgrade of A$250, however it cannot be completely waived.

We have never had to use our insurance policy and have achieved a remarkable safety record of not having a single incident, having entertained thousands of customers during our 14+ year history.  The drives are ‘spirited’ but safety is our biggest priority and your experience is never rushed. This just provides more flexibility!

Eligible drivers must be at least 25 years of age and in possession of a valid and complete driver licence that has been held for at least 3 years.  The minimum age for a ‘non-driving’ passenger is 18 years.

Dining

Dining is an important element of our experiences and we provide the greatest range of choice at each restaurant; so no ‘set-menus’ – unless it’s a degustation.

Whether you’re intolerant to a particular ingredient or simply have a dislike to a certain kind of food, we choose restaurants that cater for almost all dietary requirements.  Just let us know and we’ll communicate this directly with the restaurant.

Please let us know if you wish to invite others to join for lunch or dinner and we’ll do our best to accommodate your request.

We love combining luxury experiences and joining the dots between the best roads and finest restaurants in the country – the two go hand in hand, in our opinion!

Payment

You’re welcome to pay via debit, credit-card or bank transfer.  We only require an initial A$500 deposit and there are no surcharge fees for using VISA, MasterCard or American Express – we simply absorb them for greater convenience. Our invoices include a secure payment link for credit card deposits as well as bank details for direct deposit payments. 

You can opt to finalise the remaining balance via instalments on either a weekly, fortnightly, monthly or quarterly basis.   This can be automated for you via our secure payment gateway on a preferred debit or credit-card, or you can transfer via direct-deposit.

Cancellations

Prancing Horse have and always will provide you with the greatest flexibility to re-schedule or transfer your reservation at any time, without need for a reason and without any cancellation fees/charges. This has been our policy for the past 14 years. Similarly, in the event of a postponement or cancellation due to COVID restrictions or otherwise, we will provide you with the complete freedom to transfer to any future event with us. This is the reason why we do not request full payments in advance, only a deposit that is transferable at any time.

We carefully select the seasons that offer the most temperate and ideal conditions for driving at each location across Australia.  If rain or adverse weather conditions are forecasted, we generally aim to provide as much notice as reasonably possible should a decision be made to postpone an event in the interests of safety.  It’s certainly more fun in the dry!

Yes, this provides you with more flexibility just in case you need to change a date, for whatever reason.  We’ll try to provide as much notice as reasonably possible should we need to re-schedule or postpone an event due to adverse weather conditions.

Photography

Pro-photographer Erik Rosenberg has partnered with Prancing Horse to capture everything from incredible natural portraits of you and your partner, stunning landscapes and driving shots during your experience.  An amazing lifestyle and wedding photographer, Erik’s work is often displayed throughout our website and social channels.

You’re welcome to pre-book the professional photography package during the reservation process or before your scheduled event. Just let us know 🙂

Absolutely! We’ll go to great lengths to help you capture some fantastic shots at numerous scenic locations along the way.

Corporate Events

We design luxury drives for couples however may consider private corporate groups by request only. This is subject to availability and conditions apply.

A COVID Safe Event

  • Your safety is something we take seriously.
 
  • The events are intimate, in a way where a maximum of four to five couples are invited per day.
 
  • Social distancing is monitored and maintained, with frequent and thorough disinfecting of interior surfaces between vehicle interchanges throughout the journey.
 
  • Individual bottles of hand-sanitiser and face masks are available to all customers and we also encourage guests to bring their own personal protective equipment on the day.
 
  • Temperatures may be taken and recorded upon arrival to ensure no attending guest has a fever or is displaying any cold/flu-like symptoms associated with COVID-19. 

COVID Cancellation Policy

  • Prancing Horse have and always will provide you with the greatest flexibility to re-schedule or transfer your reservation at any time, without need for a reason and without any cancellation fees/charges.
 
  • Similarly, in the event of a postponement or cancellation due to COVID restrictions or otherwise, we will provide you with the complete freedom to transfer to any future event at your convenience.

Do you have another question?